| INTRODUCTION. |
| Companies: structures |
| Dealing with costumers on the phone |
| Structure of a company. Departments |
| Information desk |
| Structure of a company. Sales Departments |
| Asking for and giving opinions. |
| Verbal and non verbal communication |
| Asking for clarifications and doubts |
| Environmental Sensitization |
| Process of communication |
| Clients / Costumers |
| Structure of a company |
| Dealing with complaint |
| Asking for clarifications and doubts |
| Formal Writing: Letters, orders, Invoices |
| Informal writing: Fax, e-mail, notes... |
| Formal Writing: Memo, Report, Receipts |
| Informal writing: Fax, e-mail, notes... |
| Advertising, Publicity. Marketing |
| Oral presentation |
| Advertising, Publicity. Marketing |
| Environmental Sensibilitation. T.R.O. |
| Oral presentation |
| International Commerce: import - export |
| The sale of a product |
| International Commerce: import - export |
| Stock market, Bank and Finances |
| Stock market, Bank and Finances |
| Arranging interviews, changing appointments |
| Stock market, Bank and Finances |
| A business interview |
| How to manage a meeting |
| Role Playing: Sales interview |
| A work interview |
| TECNIQUES DE RECERCA D'OCUPACIÓ |
| Protocol, accepting and refusing invitations |
| A work interview |
| Booking a Hotel |
| A work interview |
| Transport and travel: land and sea |
| Transport and travel by air |
| Transport and travel by air |
| Transport and travel: land and sea |
| Seguritat i Salut laboral |
| Transport and travel: land and sea |
| Human Resources Department |
| Job applications |
| Moving in the city: taxi, bus, metro, biking |
| Job applications: advertising |
| Competition |
| The Curriculum Vitae in English / Resume |
| RECERCA D'OCUPACIÓ / Mediambient |
| Work problems: dismissal |
| The Curriculum Vitae in English |
| Work problems: work with safety and health |
| Working in The U.K. |
| Working in The U.S. |
| Evaluation and Closing |
isponemos de dos aulas equipadas, con capacidad para 15 personas.
Nuestros cursos son subvencionados, total o parcialmente....
